Privacy Policy

Your privacy is critically important to us.

MitraSpec LLC

1700 Wells Rd, Ste 4

Orange Park, FL 32073

Customer Service: (508) 567-7530

Email: support@mitraspec.com

Hours: Mon - Fri 10:00 am - 4:00 pm

It is MitraSpec LLC’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to MitraSpec LLC ("MitraSpec", "we" or "us") and our website, https://mitraspec.com (the "Website"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies to information we collect through the Website and, as described in "Calls to MitraSpec's phone line" below, through our phone line. It does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, MitraSpec LLC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. MitraSpec LLC’s purpose in collecting non-personally identifying information is to better understand how MitraSpec LLC’s visitors use its website. From time to time, MitraSpec LLC may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. MitraSpec LLC also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://mitraspec.com blog posts. MitraSpec LLC only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to MitraSpec LLC’s websites choose to interact with MitraSpec LLC in ways that require MitraSpec LLC to gather personally-identifying information. The amount and type of information that MitraSpec LLC gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://mitraspec.com to provide a username and email address.

Sharing of Personally-Identifying Information

MitraSpec LLC discloses personally-identifying information only to the service providers that help it run the Website and fill orders, such as payment processing, shipping, email and hosting, and only so they can do that work; and when the law requires it, or to protect someone's safety or MitraSpec LLC's rights. Advertising partners and cookies are covered under "Advertisements" and "Cookies" below. Calls to our phone line are covered under "Calls to MitraSpec's phone line" below.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by MitraSpec LLC and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Website may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Aggregated Statistics

MitraSpec LLC may collect statistics about the behavior of visitors to its website. MitraSpec LLC may display this information publicly or provide it to others. However, these statistics don't include your personally-identifying information.

To enrich and perfect your online experience, MitraSpec LLC uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. MitraSpec LLC uses cookies to help MitraSpec LLC identify and track visitors, their usage of https://mitraspec.com, and their website access preferences. MitraSpec LLC visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using MitraSpec LLC’s websites, with the drawback that certain features of MitraSpec LLC's websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to MitraSpec LLC's use of cookies.

E-commerce

Those who engage in transactions with MitraSpec LLC – by purchasing MitraSpec LLC’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, MitraSpec LLC collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with MitraSpec LLC. MitraSpec LLC does not disclose personally-identifying information other than as described in this Privacy Policy. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Although most changes are likely to be minor, MitraSpec LLC may change its Privacy Policy from time to time, and in MitraSpec LLC’s sole discretion. MitraSpec LLC encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Calls to MitraSpec's phone line

Last updated: October 29, 2026

This explains what happens when you call MitraSpec's phone line. "MitraSpec" means MitraSpec LLC. The line is run for MitraSpec by Solanova LLC, 1700 Wells Rd, Suite 4, Orange Park, FL 32073, a company that provides AI phone assistants to businesses.

An AI answers this phone

When you call, you talk with an AI assistant, not a person. Its voice is computer-generated.

The first thing you hear is the assistant telling you it's an AI and that the call is recorded, and asking whether that's okay. Calls are recorded and transcribed from the moment they're answered.

The assistant takes your questions and details so MitraSpec can follow up with you. It can't agree to anything on MitraSpec's behalf beyond what MitraSpec has set it up to do, and it doesn't take payments.

If you say no, or change your mind

If you say no, or hang up while the assistant is telling you about the call, the call ends. Because recording starts when the call is answered, the first moments will already have been recorded. The recording and the written record are then deleted, and Solanova checks that the recording is gone. Copies service providers keep under their own terms are covered under "Who else handles it".

The same applies if you agree and then change your mind during the call: tell the assistant, and the call ends and is deleted the same way.

A short record of what you were told and what you answered, with your phone number and the time, is kept for at least five years, as proof that you were asked.

What's collected if you say yes

- The recording and a written record of the call.

- Call details: your phone number, when you called, and how long the call lasted.

- A short summary, sent to MitraSpec's team.

- What you tell the assistant, such as your name, how to reach you, and what you need.

The assistant never asks for card or bank details, Social Security or other ID numbers, passwords, or health information, and you shouldn't share them on the call. MitraSpec can't help with health or serving questions by phone, so please don't mention your health on this call. Solanova doesn't create voiceprints or identify you by your voice.

How it's used

To follow up with you about why you called, to pass your message to the right person at MitraSpec, to check the assistant is working properly, and to keep a record that you agreed to be recorded. Solanova doesn't sell it, share it for advertising, or use it to train AI models, and requires MitraSpec not to.

Solanova uses your call to run this line for MitraSpec, and to fix and improve how its assistant works, never for its own marketing. It never links your call with calls you make to any other business.

Who else handles it

Solanova uses service providers to run the line: a telephone carrier, a voice-AI platform that connects the call and turns speech into text, AI model providers that generate the assistant's replies and write the summary, a database, hosting, and an email service that delivers the summary to MitraSpec. Solanova gives them call information only to run this line. They, and the companies they rely on, may keep their own copies and use them under their own terms, which Solanova's deletion doesn't reach. Information may also be disclosed if the law requires it, or to protect someone's safety.

How long it's kept

Recordings, written records, summaries and call details are kept for 30 days, then deleted, unless you ask for them to be deleted sooner, or they're needed to resolve a dispute or meet a legal obligation. Summaries sent to MitraSpec become part of MitraSpec's own records. For a short time after deletion, copies can remain in backups until they're overwritten.

Asking for a copy or deletion

Contact MitraSpec at support@mitraspec.com, with the number you called from and roughly when. Your identity is checked before anything is sent or deleted, and you'll get an answer within 30 days. If you write to Solanova instead (hello@solanova.dev), it will pass your request to MitraSpec.

Children

This line is for MitraSpec's customers and isn't meant for children.

Changes

If how calls are handled changes, this section and the date above are updated before the change takes effect.